Jesse

Help Desk

 

 

Case Tracking ID: WG7-JRD-BUVE
My Web site >
Help Desk
> Your ticket

Refused Access to Shopify Facebook Group

Tracking ID: WG7-JRD-BUVE (Ticket number: 129434)
Ticket status: Waiting reply from staff [Mark as Resolved]
Created on: 2015-12-02 15:12:14
Updated: 2015-12-04 09:37:57
Last replier: Eldon Beard
Category: Billing
Replies: 6
Priority: * Critical *

 

Date: 2015-12-02 15:12:14
Name: Eldon Beard
Email: eldon (at) webwavemarketing (dot) com
Printer friendly version
Your DSD Username: onlinemoneymaker

Message:

Please see attached screenshot. I purchased the Shopify course and have been participating in the related Facebook group “Ecom Domination”.

After being warned by a friend in the legal profession that selling Chinese knockoffs of licensed products like Star Wars and Harry Potter might be infringement, I asked in the group for more insight into this.

After posting three times because I wasn’t getting a response, Sean Agnew apparently banned me from the group, and has also unfriended and blocked me such that I cannot even view his posts even in other DSD Facebook groups. I think this is quite unprofessional.

Would you review the attached screenshot of my comments and advise if this justified a ban? If I am not permitted to ask questions and learn from the group which is part of the course, I request a refund of the money I paid. Thank you for your consideration.
Attachments:
Download facebook-banned.jpg
facebook-banned.jpg

Date: 2015-12-02 15:15:55
Name: CJ
Printer friendly version

Message:

Eldon,

Thank you for the information. I will get this to billing who can properly answer this and see what we can do for you.

Please let us know if you have any more questions!

Sincerely,
CJ
Team DSD

Was this reply helpful?
yes /
no
Date: 2015-12-02 15:58:36
Name: Eldon Beard
Printer friendly version

Message:

Thank you, I will wait to hear from billing. Frankly, I would rather just take a refund than be treated with disrespect and contempt for simply asking questions that one moderator didn’t like. On reviewing the screenshot I provided, I believe you can see that I wasn’t disrespectful to Sean nor out of bounds with my questions. Without access to that group for updates and discussion, the course is pretty much dead for me.

Date: 2015-12-03 11:57:19
Name: Eldon Beard
Printer friendly version

Message:

After thinking this through overnight, I am requesting a full refund for this Shopify course.

I was not allowed to ask a simple question in the Facebook support group about potential infringement on trade names when reselling Chinese knock off products, as is taught in the course. I was told it was no big deal and that no-one knew of any issues.

I asked three times over a period of two days, before Sean Agnew replied that my question had already been answered. I replied respectfully and disagreed, which got me removed from the group. Sean had no right to ban me simply for asking a legitimate question, a question that he apparently did not like. I paid for access to that group for ongoing support, and that has been taken away.

Under these circumstances, please process a refund of the course and let’s move on.

Thank you. I have attached a screenshot of my comments that got me banned from the group, for your reference.

Attachments:
Download facebook-banned.jpg
facebook-banned.jpg

Date: 2015-12-04 01:49:34
Name: Drew Anderson
Printer friendly version

Message:

Please note that beyond 15 days we have a ‘No Refund Policy’ which is the condition with almost all digital products sold around the world.

Example: If I download a movie from itunes and then watch it, even if I don’t watch it, I can’t just go and return it for a refund. Whether that movie was for enjoyment, educational or training I had agreed upon the ‘Terms of Service’ that I wanted it and can utilize the product as a consumer and am not able to unwatch or unlearn what was given to me.

Our digital products work the exact same way.

We also don’t allow people to downgrade on products to purchase other products. This is basically stating that I have purchased and consumed your product and now would like a refund to go and purchase another product and also get some money back.

Example: I go and buy a $14.95 movie and watch it and then say I’d like to return it for $14.95 credit at which I then go buy another movie for $9.95 and and then request the remaining $5 credit back.

Wow, that means you now would have managed to get 2 movies for the price of $9.95, like checking out of a store and paying $9.95 for one and hiding the $14.95 movie under your shirt/in your purse and walking out the door. That is actually called STEALING.

So, we want to be very clear on why most all companies have a ‘No Refund and No Exchange Policy’ with digital products.

This is precisely why we hold in depth Q/A LIVE webinars so potential customers can see the ins and outs of our entire powerful platform before ever making the decision to purchase.

You can watch a detailed webinar replay here:

> http://dsdomination.com/webinars/2/index.php/

To further prevent such issues with refunds from occurring we don’t allow any member to purchase a product without agreeing to our ‘Terms of Service’, which can be seen by clicking on the link below. If you are contacting us for a refund within the 15 day exception, please write back.

http://dsdomination.com/show/page/termsAndConditions

Please let me know if you have any further questions 🙂

Sincerely,
Drew
DS Domination Customer Support Team

Was this reply helpful?
yes /
no
Date: 2015-12-04 06:44:25
Name: Eldon Beard
Printer friendly version

Message:

Apparently you did not have a chance to read my reason for requesting a refund.

An integral part of the Shopify course is having access to the Facebook group for ongoing support and help. I have been denied access to this group for no legitimate reason. I detailed the whole story and attached a screenshot related to the denial of access.

On the basis that I am not being provided access to a part of the course that I paid for, I am requesting a full refund at this time.

Date: 2015-12-04 09:37:57
Name: Eldon Beard
Printer friendly version

Message:

Additional note – if you cannot provide a refund based on my not having access to an integral part of the course, as outlined in great detail on this ticket, please escalate to someone who can. Thank you.

 

Add reply

Message: *

Attachments (File upload limits):




Powered by Help Desk Software HESK – brought to you by Help Desk Software SysAid

 

facebook-banned